Support

Need help with Lieve? Find answers below or get in touch with us directly.

Is Lieve real? Are the viewers actually watching me?
No — Lieve is a simulation app for entertainment purposes only. All viewer counts, comments, hearts and gifts are completely fake and randomly generated. No one is actually watching you.
Does Lieve record my camera?
No. Your camera is used only to display your live preview on screen within the app. Nothing is ever recorded, stored or transmitted. You can revoke camera access at any time in iPhone Settings → Privacy → Camera.
What is a Boost Session?
A Boost Session is a one-time $0.49 in-app purchase that unlocks up to 2,500 fake viewers, premium comments, exclusive gifts and all platform styles for one live session. It's consumable — each session requires a new boost.
How do I get a refund for a Boost Session?
All purchases are processed by Apple. To request a refund, visit reportaproblem.apple.com and follow Apple's refund process. We are unable to process refunds directly.
The camera isn't working — what should I do?
Go to iPhone Settings → Privacy & Security → Camera → make sure Lieve is enabled. If it's already on, try closing the app fully and reopening it.
The buttons aren't responding in the app.
Try closing the app fully and reopening. If the issue persists, delete and reinstall Lieve from the App Store. If it still happens, contact us below.
Is Lieve affiliated with Instagram, TikTok or YouTube?
No. Lieve is not affiliated with, endorsed by or connected to Instagram, TikTok, YouTube or any other platform. Platform names are used only to describe visual style options within the simulation.
What iPhone models does Lieve support?
Lieve supports iPhone running iOS 15 or later. It works best on iPhone 12 and newer models.

Still need help?

Our support team at Cue Play Media is happy to help.
We typically respond within 24-48 hours.

Email support@lieve.app

Response time: within 24-48 hours · Mon–Fri